Refund Policy

Last updated: February 24, 2026

Important Notice

Due to the digital nature of our service and instant delivery of property contact information, all credit purchases are generally final. However, we understand that exceptional circumstances may arise, and we handle refund requests on a case-by-case basis.

Refund Eligibility

You may be eligible for a refund if:

You were charged multiple times for the same transaction due to a technical error
The property contact information provided was completely invalid or non-functional
The property listing was fraudulent or misrepresented
You experienced a technical error that prevented you from accessing purchased information
The property was removed from our platform due to violation of our terms

Refunds will NOT be issued if:

You change your mind after purchasing access to a property
The seller does not respond to your inquiry (we provide contact information, not guaranteed responses)
The property is no longer available after you purchased access
You are dissatisfied with the property after viewing or contacting the seller
You purchased the wrong property (please verify before purchasing)

How to Request a Refund

Step-by-Step Process:

1
Contact Support
Email us at property@distressed.ae within 24 hours of purchase
2
Provide Details
Include your transaction ID, property ID, and detailed reason for the refund request
3
Review Process
Our team will review your request within 2-3 business days
4
Decision
You will receive an email with our decision and, if approved, the refund timeline
5
Processing
Approved refunds are processed within 5-10 business days to your original payment method

Refund Timeframe

Review time: 2-3 business days from request submission

Processing time: 5-10 business days after approval

Bank processing: Additional 3-5 business days depending on your financial institution

Note: Total refund time from approval to receiving funds may take up to 15 business days. You will receive email notifications at each step of the process.

Partial Refunds

In certain circumstances, we may issue partial refunds:

Multiple property unlocks in a single purchase where only some were invalid
Technical issues that partially prevented access to purchased information
Cases where the issue is resolved after you have already used part of the service

Need Help?

If you have questions about our refund policy or need to request a refund, please contact our support team:

Email: property@distressed.ae

Response time: Within 24 hours (business days)

This refund policy is part of our Terms of Service. By using distressed.ae, you agree to this policy.